Ticketing Terms and Conditions

TICKETING TERMS AND CONDITIONS 2026/27

Reviewed and updated: May 2026

Next review: May 2027

Signed: J. Moody (General Manager)

Season Tickets

Issue of Season Ticket

1.1 The issue of a season ticket and subsequent access to the Ground is subject to the Terms and Conditions of Entry.

1.2 Season tickets are for the use of supporters of Scunthorpe United (the Club) only. By applying for a season ticket and/or using the same ticket you hereby warrant and represent that you are a supporter of the Club.

1.3 Season tickets must be available for inspection at any time, as must proof of age or status to validate a concession ticket. Failure to do so could lead to cancellation of the season ticket without refund.

1.4 Season ticket cards should be inspected upon receipt to ensure that details are correct. The Club accepts no responsibility in the event of the wrong ticket being issued.

1.5 Prior to the first game of the season, season tickets are non-refundable unless authorised by the Club’s board. For a refund request, the season ticket must be returned fully intact prior to the first league game of the season with supporting information requesting a refund. The Club’s board will then decide if a refund will be given within 14 working days. Once the first league fixture has commenced, season tickets are non-refundable.

1.6 By entering the Ground, all persons are acknowledging that photographic images and/or video recordings (and/or stills taken from video recordings) may be taken of them and may also be used, by way of example and without limitation, in televised coverage of the game or by or on behalf of the Club or any Football Authority (or their commercial partners) for marketing, training or promotional purposes. Entry into the Ground is confirmation that all persons have consented to such use of their image. If these images should feature an individual prominently the Club will make reasonable efforts to gain the consent of that person before publishing such images, however, if this is not possible, then entry into the Ground shall be deemed consent unless the Club is notified in writing to the contrary.

Admission to the Ground

2.1 Use of a season ticket constitutes acceptance of the Terms & Conditions of Entry and Ground Regulations.

2.2 A season ticket permits you to occupy at the match the seat or a space on the terrace indicated on the season ticket or such other alternative of equal price as the Club may, from time to time, allocate to you at its reasonable discretion.

2.3 Nothing in these conditions of issue shall constitute or imply any entitlement to occupy the seat indicated on the season ticket in any subsequent season.

2.4 You shall not bring into (or use within) the Stadium any equipment which is capable of recording or transmitting (by digital or other means) any audio, visual or audio visual material or any information or data in relation to a match or any aspect of it.

2.5 Mobile telephones are permitted within the Stadium, provided that they are used for personal and private use only.

2.6 You shall not offer or distribute (either free or for sale by any person) within the Ground or on the Club’s footprint, any consumer article or commercial product of any nature. For the avoidance of doubt this clause shall not prevent the lawful distribution of test publications in any format where both the content and the publication are lawful in all respects and do not in the Club's reasonable opinion constitute a threat to public order.

2.7 The Club reserves the right to refuse admission or eject from the Ground any person who fails to comply with the Terms & Conditions of Entry or Ground Regulations.

2.8 In the event of a season ticket holder being found guilty of any football related offence, the Club reserves the right to withdraw the season ticket forthwith with no refund given.

2.9 For safeguarding reasons, children under 14 are not allowed entry to the stadium without a responsible adult.

Use of Season Ticket

3.1 Season tickets are issued for your sole use and you shall not resell, assign or (save as set out in clause 3.2 below) transfer or lend the Season Ticket or the benefit of it to any other person without the prior written consent of the Club. For the avoidance of doubt (and by way of example only) this Season Ticket may not be offered as a prize in any promotion or competition nor transferred, lent or sold to any third party as part of a hospitality or travel package, or used for any other commercial purpose save as expressly authorised by the relevant competition organisers or the Club.

3.2 You may only resell or transfer the Season Ticket to a guest with the express written consent of the Club given at the Club's absolute discretion. The transfer must not involve payment or benefit in excess of the face value of the ticket. Such resale or transfer to any guest will be subject to the Terms and Conditions of Entry which will apply to that guest as if he/she was the original purchaser of the season ticket. Upgrades from a concession rate to adult can only be carried out through the Club's ticket office for the relevant fee and subject to the Club’s discretion. No refund will be given if it is changed to a category of lesser value.

3.3 The unauthorised sale of tickets is illegal under section 166 of the Criminal Justice and Public Order Act 1994. The Club will inform the police when it becomes aware that season tickets are being sold illegally and will press charges to be brought against those breaking this law.

3.4 The Season Ticket will remain the property of the Club at all times and must be produced together with evidence of your identity and age if required to do so by any official, steward or employee of the Club or any police officer. The Club reserves the right to retain the Season Ticket at any time.

3.5 Season Ticket age categories for the 2026/27 season:

Concessions: 65+ (born before 31/08/1961), students in full time education with a valid student ID card, or under 21s (born after 31/08/2005)

Under 18s: born after 31/08/2008

Under 12s: born after 31/08/2014

Proof of status will be required at the time of purchase. The aforementioned dates are amended ahead of each new season and are subject to change.

3.6 Any Season Ticket obtained or used in breach of the Terms and Conditions of Entry will be automatically void and all rights conferred or evidenced by such Season Ticket shall be nullified. Misuse of the Season Ticket may result in the holder being ejected from the Ground in respect of a particular Match and/or the cancellation and withdrawal of this Season Ticket. In the event of any cancellation and withdrawal in accordance with this clause, no refund shall be payable to the holder in respect of any unexpired portion of the Season Ticket. The Club further reserves its right to take any legal action against persons as it sees fit in connection with such matters.

3.7 Should you wish to move your season ticket seat during the season then you can do so, subject to availability, payment of any difference in entrance fee and an administration charge.

3.8 Executive Lounge upgrades are classed as a ticket and are not a stand-alone product.

3.9 Should a game be postponed or abandoned, season ticket holders will be admitted to the rearranged fixture free of charge, unless otherwise instructed by the relevant competition organisers. If a match is abandoned after entry to the stadium, spectators will be advised via the Club’s website and social media of the ticketing arrangements for any rearranged fixture.

Match Tickets

1. Admission to the Ground

1.1 The issue of a Match Ticket and subsequent access to the Ground is subject to these Terms and Conditions of Entry and the Ground Regulations.

1.2 Use of a Match Ticket constitutes acceptance of these Terms and Conditions of Entry, the Ground Regulations and any applicable regulations issued by FIFA, UEFA, The Football Association, the National League and/or any other relevant competition organiser.

1.3 You shall not bring into, use, or operate within the Ground any equipment capable of recording, transmitting or communicating by digital or other means any audio, visual or audio-visual material, data or statistics relating to a Match or any aspect of it for any commercial purpose without the prior written consent of the Club and relevant competition organisers.

1.4 Mobile telephones and other mobile devices are permitted within the Ground provided they are used for personal and private use only.

1.5 The Club reserves the right to refuse admission to or eject from the Ground any person who fails to comply with these Terms and Conditions of Entry, Ground Regulations or the reasonable instructions of any steward, official, employee or police officer.

1.6 Any person who is subject to a Football Banning Order, is found guilty of a football-related offence, or whose conduct the Club reasonably considers to be dangerous, abusive, discriminatory or anti-social may be refused entry to or ejected from the Ground without refund.

1.7 By entering the Ground, all persons acknowledge that photographic images, live broadcasts and/or video recordings may be taken and used by or on behalf of the Club, competition organisers, broadcasters or commercial partners for security, promotional, editorial or marketing purposes. Entry to the Ground constitutes consent to such use.

1.8 CCTV and body-worn cameras may be in operation within and around the Ground for safety, crime prevention and public order purposes.

1.9 Supporters may be subject to searches of their person and belongings as a condition of entry to the Ground. Refusal to comply with any search request may result in refusal of entry without refund.

1.10 For safeguarding reasons, children under the age of 14 are not permitted entry to the Ground unless accompanied by a responsible adult aged 18 or over.

2. Use of Match Ticket

2.1 A Match Ticket permits the holder to occupy the seat or terrace space indicated on the ticket or such alternative location as the Club may allocate at its reasonable discretion.

2.2 Tickets purchased for home areas of the Ground are for supporters of Scunthorpe United only. By purchasing and/or using a Match Ticket, you warrant that you are a supporter of the Club. The Club reserves the right to refuse entry or eject any person reasonably suspected of supporting the opposition team within home areas.

2.3 Match Tickets are issued for personal use only and may not be resold, transferred, assigned or otherwise disposed of without the prior written consent of the Club.

2.4 Any authorised transfer or resale of a Match Ticket must not be for payment or benefit exceeding the face value of the ticket and shall remain subject to these Terms and Conditions of Entry.

2.5 The unauthorised sale or attempted sale of Match Tickets may constitute a criminal offence under the Criminal Justice and Public Order Act 1994. The Club reserves the right to cancel any ticket suspected of being sold unlawfully.

2.6 All Match Tickets remain the property of the Club at all times and must be produced upon request by any steward, official, employee of the Club or police officer.

2.7 Any Match Ticket obtained or used in breach of these Terms and Conditions shall be void. The Club reserves the right to eject the holder from the Ground, cancel the ticket and take any further action it considers appropriate.

2.8 Executive Lounge upgrades and hospitality upgrades are classed as Match Tickets and are not stand-alone products.

2.9 The Club accepts no responsibility for lost, stolen, damaged or destroyed Match Tickets, although duplicate tickets may be issued at the Club’s discretion.

2.10 Where tickets are posted, the Club accepts no liability for delays or failures in delivery caused by postal operators or circumstances outside of the Club’s control.

2.11 A maximum of two Under-12 tickets may be issued free of charge per paying Adult or Concession supporter unless otherwise stated by the Club.

2.12 Supporters purchasing tickets in away supporter areas must be supporters of the designated away club.

2.13 The Club may share supporter information with relevant football authorities, clubs, police or safety organisations where reasonably necessary for safety, security, crime prevention or regulatory compliance purposes.

2.14 The Club reserves the right to cancel any ticket where payment has not been received in full or where fraudulent activity is suspected.

3. Changes to Dates, Refunds & Exchanges

3.1 The Club gives no guarantee that any Match will take place at a particular time or date and reserves the right to reschedule fixtures without liability.

3.2 Match Tickets will remain valid for any rearranged fixture unless otherwise stated by the Club.

3.3 The Club shall have no liability for any indirect or consequential loss, including travel, accommodation or loss of enjoyment costs arising from fixture changes or cancellations.

3.4 Refunds are only available in exceptional circumstances and at the absolute discretion of the Club. Requests must be submitted in writing prior to the fixture with supporting evidence where applicable.

3.5 In the event of a postponed fixture, tickets will remain valid for the rearranged fixture.

3.6 If a Match is abandoned before kick-off, supporters will be entitled to admission to the rearranged fixture. If abandoned after kick-off, arrangements will be determined by the Club and relevant competition organisers.

4. Supporter Conduct

4.1 The following activities are strictly prohibited and may result in ejection, ticket cancellation, suspension of ticketing privileges and/or referral to the police:

Entering the field of play without permission

Possession or use of pyrotechnics, smoke bombs, flares, fireworks or laser devices

Throwing objects

Violent, abusive, threatening or discriminatory behaviour

Racist, homophobic, sexist or discriminatory chanting

Drug use or possession of illegal substances

Drunk and disorderly behaviour

Persistent standing in seated areas where prohibited

Blocking gangways, exits or stairways

Smoking or vaping in prohibited areas

4.2 The Club operates a zero-tolerance policy towards discrimination of any kind and fully supports football-wide equality and inclusion initiatives.

5. Contact Details & Data Protection

5.1 Supporters are responsible for ensuring that their contact details remain accurate and up to date.

5.2 By purchasing a Match Ticket, supporters consent to the Club processing personal data where necessary for ticketing, safety, operational and marketing purposes in accordance with applicable data protection legislation.

5.3 The Club will never knowingly sell personal data to third parties.

6. Exclusion of Liability

6.1 To the fullest extent permitted by law, the Club excludes all liability for loss, injury or damage to persons or property occurring within or around the Ground.

7. Governing Law

7.1 These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales.

8. Definitions

“Club” means Scunthorpe United.

“Ground” means the football stadium and any surrounding premises owned, occupied or controlled by the Club.

“Ground Regulations” means the regulations issued by the Club governing admission to and conduct within the Ground.

“Match” means any football fixture played at the Ground involving the Club.

“Match Ticket” means any physical, digital or electronic ticket granting admission to a Match.

“Terms and Conditions of Entry” means these conditions together with all applicable football authority regulations and Ground Regulations.

“Data” means personal information including, but not limited to, name, address, telephone number, email address and date of birth.