Privacy Policy

Reviewed and updated: May 2026

Next review: May 2027

Signed: J. Moody (General Manager)

Introduction

This website is operated by Scunthorpe United Football Club (“we”, “our”, “us”). We are committed to protecting and respecting your privacy.

This Privacy Policy explains:

who we are;

what personal data we collect;

how we use your personal data;

who we may share your data with;

how we keep your data secure; and

your rights under UK data protection law.

Please read this policy carefully to understand how we handle your personal information.

Who We Are

Scunthorpe United Football Club is a professional football club based in North Lincolnshire.

We provide football match ticketing, event ticketing, membership schemes, hospitality services, venue and pitch hire, retail merchandise sales (online and in person), community activities, competitions, and related services.

For the purposes of the UK General Data Protection Regulation (“UK GDPR”) and the Data Protection Act 2018, Scunthorpe United Football Club is the “data controller”. This means we are responsible for deciding how and why your personal data is processed.

Information We Collect

We may collect and process the following personal data:

Name

Postal address

Email address

Telephone number

Date of birth (where required)

Ticketing and purchase history

Membership information

Booking details

Marketing preferences

IP address and device/browser information

When you make a payment, your payment card details are processed securely by our third-party payment provider and are not stored by us.

We may retain customer account information for as long as reasonably necessary to fulfil the purposes outlined in this policy, including legal, accounting, and regulatory requirements. Inactive accounts may be retained for up to seven years.

Cookies and Website Usage

Our website uses cookies and similar technologies to improve functionality, personalise content, analyse website traffic, and enhance your user experience.

Cookies are small text files stored on your device when you visit our website. Some cookies are essential for the operation of the website, while others help us understand how visitors use the site.

Most web browsers allow you to control or disable cookies through your browser settings. Please note that restricting cookies may affect the functionality of certain parts of our website.

For further information about cookies and how to manage them, please visit:

Information Commissioner’s Office – Cookies Guidance

How We Use Your Information

We use your personal data to:

process ticket purchases and bookings;

manage memberships and accounts;

fulfil orders and provide services;

communicate with you regarding your purchases or bookings;

administer competitions, promotions, and events;

improve our website, products, and services;

comply with legal and regulatory obligations; and

prevent fraud and protect the security of our systems.

Under UK GDPR, we rely on the following lawful bases for processing:

Contract – where processing is necessary to fulfil a contract with you or take steps before entering into a contract;

Legal obligation – where processing is required to comply with legal or regulatory duties;

Legitimate interests – where processing is necessary for our legitimate business interests, provided those interests are not overridden by your rights; and

Consent – where you have given clear permission for us to process your data for a specific purpose, such as direct marketing.

Marketing Communications

We may contact you with information about fixtures, events, promotions, offers, merchandise, hospitality, community activities, and other club-related news where you have consented to receive such communications or where otherwise permitted by law.

Marketing communications may be sent by:

email;

telephone;

SMS/text message;

post; or

social media and messaging platforms.

You can withdraw your consent or update your marketing preferences at any time by:

clicking the unsubscribe link in marketing emails;

updating your account preferences online; or

contacting us using the details at the end of this policy.

We do not knowingly collect marketing consent online from children under the age of 16 without appropriate parental or guardian consent.

Aggregated and Analytical Data

We may use aggregated or anonymised data for statistical, analytical, or reporting purposes. This data does not directly identify individuals.

Where aggregated data is combined with personal data in a way that could identify you, it will be treated as personal data in accordance with this Privacy Policy.

Who We Share Your Information With

We may share your personal data where necessary with:

companies within our corporate group;

affiliated community organisations and charitable partners;

ticketing, payment processing, mailing, hosting, IT, analytics, and software service providers;

commercial partners or sponsors where relevant to competitions or promotions you enter;

football governing bodies, leagues, clubs, venues, and competition organisers where operationally required;

professional advisers including solicitors, accountants, auditors, insurers, and bankers;

law enforcement agencies, courts, regulators, or public authorities where required by law;

fraud prevention and credit reference agencies where appropriate; and

prospective purchasers or new owners in the event of a merger, acquisition, or business transfer.

We require third-party providers processing personal data on our behalf to do so securely and only in accordance with our instructions and applicable data protection laws.

English Football League (EFL)

English Football League (“EFL”) requires member clubs to share certain information for operational, regulatory, disciplinary, safeguarding, ticketing, and competition purposes.

Further information regarding how the EFL processes personal data can be found at:

EFL Privacy Notice

Enterprise National League

National League (“Enterprise National League”) may require member clubs to share certain personal information for operational, regulatory, safeguarding, disciplinary, ticketing, competition, and matchday purposes.

As a member club of the Enterprise National League, Scunthorpe United Football Club may share relevant personal data with the National League where necessary to comply with league rules, regulations, competition requirements, and associated football governance obligations.

The National League will process any personal data received in accordance with applicable data protection legislation and its own privacy policies and procedures.

Further information can be found at:

National League Website

Social Media and Messaging Services

We may use social media and messaging platforms, including Facebook and Meta services, to deliver relevant communications and advertising.

These services may use cookies, pixels, or similar technologies in accordance with their own privacy policies.

For more information, please refer to:

Meta Privacy Policy

Data Security

We implement appropriate technical and organisational security measures designed to protect your personal data against accidental loss, unauthorised access, alteration, disclosure, or destruction.

However, although we take reasonable steps to secure personal data, transmission of information over the internet cannot be guaranteed as completely secure.

Your Rights

Under UK data protection law, you have the right to:

request access to your personal data;

request correction of inaccurate or incomplete data;

request erasure of your personal data in certain circumstances;

restrict or object to certain processing activities;

withdraw consent at any time where processing relies on consent;

request transfer of your personal data to another organisation where applicable; and

lodge a complaint with the Information Commissioner’s Office (“ICO”).

Accessing or Updating Your Information

You may review or update certain personal information by logging into your online account.

Alternatively, you may contact us directly using the details below.

We may request proof of identity before fulfilling certain requests.

Complaints

If you are unhappy with how we handle your personal data, please contact us first so we can try to resolve your concerns.

You also have the right to complain to the:

Information Commissioner's Office

ICO Website

Telephone: 0303 123 1113

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the content, privacy practices, or policies of external websites.

We encourage you to read the privacy policies of any third-party websites you visit.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements, technology, or our business operations.

Any updates will be published on this page. Significant changes may also be notified to you directly where appropriate.

If you have any questions about this Privacy Policy or how we process your personal data, please contact:

Data Protection Officer Scunthorpe United Football Club Glanford Park Jack Brownsword Way Scunthorpe DN15 8TD

Telephone: 01724 747670

Email: datacontroller@scunthorpe-united.co.uk

Scunthorpe United Football Club — The Attis Arena, Jack Brownsword Way, Scunthorpe, DN15 8TD